Hotel Mousai Cancún
EN

My reservations

Cancel booking

Has anything changed in your plans? We're here to help.

We understand that plans evolve. Before you cancel, we want to make sure you have all the information you need to make your decision with confidence. If you're simply looking to adjust your trip, we have options that might better suit your needs:

1. Discover what awaits you
Explore our restaurants, experiences, and activities that you may not have discovered yet.
Visit our website
2. Modify your dates without losing your rate
If your schedule has changed, you can check availability and retain the benefits of your current booking.
Contact our Reservations Team at (+1) 833 289 2989

If, after reviewing these options, you decide to proceed, we fully respect your decision.
Please contact our Contact Center:
Continue with my cancellation

Do you want to modify your reservation? We are here to help you.

We understand that plans change. To modify your reservation, our team will help you check availability and keep the benefits of your current booking. These are your options:

1. Discover what awaits you
Explore our restaurants, experiences, and activities that you might not have discovered yet.
Visit our website
2. Modify your dates without losing your rate
If your schedule has changed, our team can check availability and keep the benefits of your current booking.
Contact our Reservations Team at (+1) 877 929 3990

Reservation modifications are handled through our Service Center.
Please contact them:
Modify my reservation

Don’t know your confirmation number?
Kindly check the e-mail confirmation you received upon booking to recover the number. Otherwise, please contact the hotel directly.